ACCESSIBILITY OF ONTARIANS WITH DISABILITIES ACT POLICY STATEMENT POLICY STATEMENT
CEG Inc. is committed to improving accessibility. We will put the following policies into practice as
required by the Accessibility for Ontarians with Disabilities Act.
GENERAL
CEG Inc. is committed to training staff on Ontario’s accessibility laws and on accessibility aspects of the Human Rights Code that apply to persons with disabilities. Training will be provided in a way that best suits the duties of employees, volunteers and other staff members.
INFORMATION AND COMMUNICATIONS
CEG Inc. is committed to meeting the communication needs of people with disabilities. When asked, we will provide information and communications materials in accessible formats or with communication supports. This includes publicly available information about our goods, services and facilities, as well as publicly available emergency information. CEG Inc. will consult with employees and customers with disabilities to determine their information and
communication needs.
EMPLOYMENT
CEG Inc. will notify the public and staff that, when requested, we will accommodate disabilities during recruitment and assessment processes and when people are hired. If needed, we will provide customized workplace emergency information to employees who have a disability. If using performance management, career development and redeployment processes, we will take into account the accessibility needs of employees with disabilities.
DESIGN OF PUBLIC SPACES
CEG Inc. will meet the Accessibility Standards for the Design of Public Spaces when building or making major modifications to public spaces. Public spaces that would apply to CEG Inc. include:
· Front office waiting area
· Office bathrooms
MODIFICATIONS TO THIS OR OTHER POLICIES
CEG Inc. acknowledges that if any of our policies do not respect and promote the dignity and
independence of people with disabilities they will be modified or removed.
CEG Inc. will provide accessible customer service training to:
· all employees and volunteers
· anyone involved in developing our policies
· anyone who provides goods, services or facilities to customers on our behalf.
Staff will be trained on accessible customer service as soon as practicable after being hired.
Training will include:
· purpose of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the
customer service standard
· CEG Inc.’s policies related to the customer service standard
· how to interact and communicate with people with various types of disabilities
· how to interact with people with disabilities who use an assistive device or require the assistance
of a service animal or a support person
· what to do if a person with a disability is having difficulty in accessing CEG Inc.’s goods, services
or facilities
Staff will also be trained when changes are made to our accessible customer service policies.
FEEDBACK PROCESS
CEG Inc. welcomes feedback on how we provide accessible customer service. Customer/Employee
feedback will help us identify barriers and respond to concerns.
Customers who wish to provide feedback on the way CEG Inc. provides goods, services or facilities to people with disabilities can provide feedback in the following way(s):
· By calling Head Office at 905-761-8657
· By email at ceg@cegroup.ca
· By written letter to:
All feedback, including complaints, will be handled in the following manner:
– Upon receiving the feedback CEG Inc. will review the issue covered and decide, if possible, the
best possible way to improve or solve the issue raised.
– Customers can expect to hear back in 5 business days.
– If CEG Inc. can improve or solve the issue raised we will work with the customer or employee
who gave the feedback to ensure their concern is being addressed properly
CEG Inc. will make sure our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.